Mr. Khawar

Exceptional… That is all I can say. Family of 4 (husband, wife and 2 kids ages 14 and 10) Visited Beijing, Xi’an, Guilin, Yangshuo and Shanghai. All the hotels they booked for us were excellent and centrally located. Each day was planned such that we can enjoy site seeing without getting overwhelmed and still cover a lot of things. Our tour guides were very professional, knowledgeable and friendly. All of them went out of their way to accommodate all our needs and make us feel at home. The one thing that we appreciated a lot was that each one of our guides made sure that we don’t have any issues when we were transferring. Instead of just dropping us at the airport, they came all the way in and guided us to the right terminals, collected our boarding passes and took us all the way to security gates before saying good byes. To give you a couple of examples here, when we were transferring from Guilin to Shanghai the security line at the airport was unusually long. Catherine went ahead and spoke to a security officer to see if we could move thru an express lane to make sure that we catch our flight. Similarly, when we were leaving Shanghai, our initial flight from Shanghai to Seoul was delayed. We could have missed our connection home, but Maria spoke to the airline personal and efficiently switched us to another flight and took us all the way to the other terminal… making sure that we have no problems. This is what I call 7 Star Service. I will recommend Chinatours.com to all my friends.