Review for head office assistants and local tour guides in Chengdu, Zhangjiajie and Guilin

Here I want to give some credits to the office associates Martha and Carrie, and our tour guides for taking care of our family trip this time. Benny in Chengdu, Li-ping in Zhangjiajie and Tony in Guilin. Our family from San Francisco travelled to the above places for a week.

We stayed in Chengdu for a day only. The major task for Benny was to bring us to the panda base for that day. Benny was very knowledgeable and familiar with the panda base that we visited, so we could efficiently take short ways to visit more sites in couple hours. My son wanted to buy a Hwa-Wei new phone as a souvenir in China. Benny was very helpful to bring us to a nearby Hwa-Wei boutique, but the boutique sold out the newest model my son wanted. My son decided to buy a Xiao-Mi phone instead, so Benny brought us to a nearby Xiao-Mi boutique to get a phone my son wanted. Benny even reminded my son to get a screen protector, but the boutique sold out of it. Benny was again efficiently use our little time in Chengdu to bring us to buy a screen protector for my son’s new phone!

The guide in Zhangjiajie Li-Ping was great, too. Out of her own working hours, she brought us to visit Feng Huang Old Town night view. The night view of Feng Huang was one of the remarkable view I experienced so far! Li-Ping also explained very well for the Miao culture while we were in the tour van traveling to Feng Huang, so my son had great interests about the old town we were going to visit. On our request, Li-Ping brought us to two wonderful restaurants, which allowed our family to try many delicious local dishes in our short staying!

Tony’s a great tour guide, too. My daughter liked Tony the most because he spoke in a slower path of Chinese Mandarin, which allowed my daughter to understand better in the trip. My sister and husband are not fluent in English. My Children were born in the USA and we speak mainly Chinese Mandarin at home; therefore, their understanding about Chinese local culture is limited. My daughter specifically wanted to give extra credit to Tony because Tony’s bilingual explanation in the trip made her feel more motivated to learn about Chinese local culture.

The office associates Martha and Carrie were very kind whenever I contacted them. They would answer my questions in couple hours. In addition, because I am handicapped, they would try their best to plan a trip to accommodate my needs. For example, my needs to have hotel rooms close to the elevators, my needs to have bilingual tour guides, my needs to finish my trip in a week for traveling to many places our family members wanted to go….

Anyway, I just wanted to explain here why I rated ChinaTours 5-star. They provided excellent services to our journey! We will look for their further help for our future trips in China!

About the author

ChinaTours.com

The ChinaTours.com blogger team brings you the best and most interesting information and China tour news gathered by our travel consultants, local travel guides, and partner providers. With our mission to create beautiful travel memories on your China tour, our travel guide provides ideas, tips, and insights to help bring your holiday alive.

Mark A
1 contribution
Amazing China

Aug 2025 • Couples • Couples

We had a great 14 day trip with a week gap in the middle to attend the world games in Chengdu. With only three weeks before we departed Dora provided a draft itinerary in 2 hours that required only minor changes. Dora was always available to sort any issues for the whole trip - but tracking down our lost luggage was an outstanding effort. In Guilin we were greeted by Joanne who made our first days in China very memorable, Longji rice terraces and trying local food were highlights. Thanks for the thoughtful train snacks Joanne. Lucy met us at Zhangjiajie and was great company as well as a great guide especially in the amazing and extensive Zhangjiajie National Forest Park. Thanks for the local restaurant tips Lucy. The fast train across the mountains that divide southern and northern China to Xi’an, led us to Helen and her driver who covered both exits to ensure we did not get lost. Helen shared her love and vast knowledge of ancient China - terracotta warriors, and the amazing historic and modern Xi’an. Thanks Helen you brought two thousand years of history and the Silk Road to life. Our last fast train brought us to Beijing and the super resilient Lee, preparations for the victory over Japan parade in Tiananmen Square complicated things and meant that despite great effort by Lee and Dora we will have to visit the square next time. Lee managed the situation very well and we enjoyed our forbidden city, summer palace, Hutongs and temple of heaven day followed by a whole day on the Great Wall which was amazing. Thanks Lee, smiling and super cool under pressure. Special thanks to all our drivers, whose skill, patience and endless bottles of water made every trip stress free. All our hotels were well chosen and met or exceeded expectations. China was fascinating, friendly and full of new experiences, China tours made sure we enjoyed every moment. We’ll be recommending them to our friends and hope to come back and explore more of this beautiful country .
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Tim C
1 contribution
Beijing tour

Aug 2025 • Couples • Couples

Our guide Linda was fantastic and to have a guide and a driver Zhang made the most of our tour of Beijing with no stress. We got picked up on arrival right from the start and delivered to our departure at the end.
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Sarinee Y
1 contribution
Beijing tour

Aug 2025 • Friends • Couples

Linda and the Zhang doing wonderful jobs. Thank you so much for show us around Beijing. .I enjoyed the time in Beijing so much
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Petra H
1 contribution
A very professional and friendly team. We had a great and unforgettable trip thanks to The China Guide.

Aug 2025 • Friends • Couples

The team at The China Guide was very reliable and understanding, even in the planning phase. With a lot of patience, our individual needs and ideas were addressed. Short-term requests or change requests were quickly taken into account. Planning and organizing the trip was completely uncomplicated and fast through WeChat and email. The guides booked on site were punctual and reliable. The contact absolutely uncomplicated and reliable. So we were able to put together our very individual journey and it went smoothly and optimally. Thank you dear team from China Guide (Lina, Lily, Jack and Alice). Petra and Juliet.
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Fay O
1 contribution
A Beautiful Travel Memory

Apr 2025 • Friends • Couples

My bestie and I visited China in April for a "recharging holiday". We absolutely had a really wonderful time there. Martha help us for designing a unique private tour according to my "wishing list". We visited Shanghai, Hangzhou and Suzhou. The tranquil classical Chinese garden, the amazing ancient water town, the historic tea house, the authentic local food, the exciting custom clothing experience, and the knowledgeable tour guides, are all my beautiful travel memory. Thank you ChinaTours.com for the professional and premium quality services!
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