I used China Tours for a small group tour of Beijing the surrounding area (i.e. the Great Wall). From the initial contact where I inquired for information, their staff was very focused on making sure my questions were answered and even customized my tour to accommodate my work schedule. Not only did they arrange for the actual guided tour of my small group (there were six of us in all), but they handled the transportation to and from the airport, and even assisted me in finding the quickest and most appropriate path through the rather confusing Beijing airport when I departed.
Their tour guide (Jack) was very knowledgeable and easy to talk with, and made the journey through China very enjoyable. The food was amazing too – the restaurants Jack chose were priced very reasonably and offered an amazing selection of foods. The drivers were excellent too, gently navigating the crazy Beijing traffic. Everyone I met from China Tours were kind, friendly, and very helpful.
I cannot think of one negative thing or area upon which China Tours needs improving – I can assure you they are very good at what they do. I hope to return to China (I have the 10-year visa) and when I do I will make arrangements through China Tours again.