Pre-booked flights, but decided after reading many reviews I may need assistance in visiting China. Needing to customise, I originally contacted a Well known UK company, but the last straw was on preferring an alternative hotel I was being asked to pay for their original choice as well even though not booked !!! Asked for a breakdown, and told “wu don’t give breakdowns” !!!
Chinatours.com seemed to be well reviewed. How glad I was from the start I was given friendly advice, and costs. Almost immediate answers and responses to changes in itinerary.
Arrived in China, and Jennifer in Beijing negotiating with soldiers at Tiananmen Square to let us in, she advised and then showed us how to use China’s ridiculously cheap underground. Cherry in Chongqing assisting us with our Air China lost baggage issue, and rescheduling a shopping tour so my wife could buy clothes for our Yangtze Cruise, and even helping with boarding problems on the ship…..best guide award 2019 for me. Victor in Yichang laid back yet circumventing the crowds at the Three Gorges Dam, he was definitely in the zone, and even argued his way past security at the railway station to make sure we knew what to do when boarding the train. All the drivers were fine, and the other guides spoke good English and punctual.
Dora was the one who organised our tour, we had phone numbers for everyone, advice on using Wechat, and the efforts to make our holiday a success continued right through.
We saved a substantial amount of money from our expected original tour providers, mind you that would not have been hard, and I would have no hesitation in recommending China Tours to anyone.
Efficient, friendly, accommodating, value for money, and professional.
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