US & CA: 
Tours@chinatours.com
1）Select or tailor made an itinerary
i Ready made
Select an itinerary from vary travel themes, you will get an auto response immediately to confirm the reservation after completing the inquiry form. Then, our tour consultants will reply you within 24 hours with detailed travel information.
ii Tailor made
Incase our ready-made itineraries do not suit your need, please go to our custom tour page and submit us all the essential information. Our tour consultants will tailor-make an itinerary exactly as you wish.
2）You can make changes freely if the tour arrangement does not suitable for you, we will revise it until you reconfirm the booking. If you are satisfied with our ready-made itineraries, just skip this step directly.
3）Pay the payment based on our Terms & Conditions through paypal or wire transfer in due time. We will provide invoice and instruction to you online.
4）Commence the happy vacation organized by CT, we will keep humanized care throughout the itinerary day by day and promise high-qualified service standard.
i Ready made
Select an itinerary from vary travel themes, you will get an auto response immediately to confirm the reservation after completing the inquiry form. Then, our tour consultants will reply you within 24 hours with detailed travel information.
ii Tailor made
Incase our ready-made itineraries do not suit your need, please go to our custom tour page and submit us all the essential information. Our tour consultants will tailor-make an itinerary exactly as you wish.
2）You can make changes freely if the tour arrangement does not suitable for you, we will revise it until you reconfirm the booking. If you are satisfied with our ready-made itineraries, just skip this step directly.
3）Pay the payment based on our Terms & Conditions through paypal or wire transfer in due time. We will provide invoice and instruction to you online.
4）Commence the happy vacation organized by CT, we will keep humanized care throughout the itinerary day by day and promise high-qualified service standard.
Usually reservations should be made at least 28 working days before your departure. Late bookings are also accepted but are subject to the availability of hotel rooms and flights as well as other items related to reservation. We suggest you to book the tour as early as possible, so we have enough time to arrange the flights and accommodation to guarantee your tour goes smoothly.
We provide Early Bird booking, Last Minute booking, Seasonal Discount booking, etc according to the marketing; also, if you have large group over 10 persons, more favorable price will be arranged too.
No charge will occur when using www. Chinatouronline.com inquiry and reservation services. We will offer tour reservation service free of charge.
You will immediately receive an acknowledgement with the confirmation that your enquiry is currently being processed, once you submitted the request through our web page. And then, we will keep you informed with the booking status by emails or phone call .
After we received your confirmation of the tour itinerary you enquired of, we will commence the reservations of flights and accommodations. We will keep you informed with all the tour arrangements until all is ready.
Once you confirmed the booking of the tour we offered, we will send you an email with the payment link. Please just click it and follow the instructions to pay. If you need to change or cancel the tour abruptly, please contact us.
If you prefer to change the reservation you have made due to your own interests or preference, please contact with your consultant and feel free to indicate your ideas about it, they will amend the itinerary based on your requirement. For the cancellation, if you need to cancel the reservation from your own causes, you are required to write to China tours, and extra cancellation charges will be incurred from the date of written cancellation we received. Please kindly note that the 30% deposit will not be calculated into the percentage of extra cancellation charge. Following is the detail for cancellation charge.
1 More than 30 days prior to departure date, loss of deposit, but would be applicable within 12 months for your next trip with China tours.
2. Between 15-30 days prior to departure date, loss of 10% of tour cost.
3. Between 8-15 days prior to departure date, loss of 25% of tour cost.
4. Between 2-7 days prior to departure date, loss of 50% of tour cost.
5. With 24 hours prior to departure date, loss of 100% of tour cost.
If your tour includes Yangtze Cruise portion, the penalty is also subjected based on the policy issued by the cruise company in addition to the cancellation fee charged by China tours, If the confirmed tour reservation is cancelled or changed while it is in progress, or if any programs are missed because of your individual behaviors such as early departure/late arrival or cancel the attractions etc, the unused services can not be refunded nor exchangeable.
1 More than 30 days prior to departure date, loss of deposit, but would be applicable within 12 months for your next trip with China tours.
2. Between 15-30 days prior to departure date, loss of 10% of tour cost.
3. Between 8-15 days prior to departure date, loss of 25% of tour cost.
4. Between 2-7 days prior to departure date, loss of 50% of tour cost.
5. With 24 hours prior to departure date, loss of 100% of tour cost.
If your tour includes Yangtze Cruise portion, the penalty is also subjected based on the policy issued by the cruise company in addition to the cancellation fee charged by China tours, If the confirmed tour reservation is cancelled or changed while it is in progress, or if any programs are missed because of your individual behaviors such as early departure/late arrival or cancel the attractions etc, the unused services can not be refunded nor exchangeable.
Services includes:
1. Admission fees: to sightseeing spots & activities specified;
2. Meals: as specified above;
3. Tour guides: excellent private English-speaking guide.
4. Accommodations: hotels based on double/single occupancy as specified;
5. Transfers: domestic flights & land transfer with drivers as specified;
6. Travel Agency Liability Insurance during the tour;
7. Government taxes & fees.
Services excludes:
1. International transportation: including flights to/from China;
2. China visa fees;
3. Gratuities to guides & drivers and any expense of personal nature.
4. Meals that are not indicated in the tour itinerary.
1. Admission fees: to sightseeing spots & activities specified;
2. Meals: as specified above;
3. Tour guides: excellent private English-speaking guide.
4. Accommodations: hotels based on double/single occupancy as specified;
5. Transfers: domestic flights & land transfer with drivers as specified;
6. Travel Agency Liability Insurance during the tour;
7. Government taxes & fees.
Services excludes:
1. International transportation: including flights to/from China;
2. China visa fees;
3. Gratuities to guides & drivers and any expense of personal nature.
4. Meals that are not indicated in the tour itinerary.
For your information, if your tour involves many cities in China, in order to guarantee a smooth tour, we mainly arrange domestic flight tickets for our clients. And the internal airfare has included in the quotation we have offered. For your international flight tickets, you are highly recommended to reserve on your own, for it is easy for you to get a competitive discount price rather than we do in your departure city.
We have made the relative reservation and prepare everything well for your tour before it begins, If there is something unforeseen happens, our local service provider can solve the problem accordingly. If you are not satisfied with the solving way, or have any unresolved complaint, you are suggested to show us the details in writing within 7 days of return to your country.
