Customer's information:
Name: Mr. Sin Chai Lim & Alice Lim
Nationality: Australia
Itinerary: 12 Day Shanghai-Yichang-Yangtze River Cruise-Chongqing-Xian-Beijing (Luxury)
Hi Tracy

Thank you for your good work to organise our tour in China. Thank you for your photos too. We had a very good trip in Beijing, we enjoyed it very much. I have already submitted the evaluation for Beijing guide. Sunny the guide is excellent!

My comments is below.

The guides are all good for what they are doing but the best guides for us are

1. Beijing – Sunny
2. Shanghai – Cindy

They are knowledgable in their work but most importantly, they are so friendly and genuine that they make us feel very comfortable and enjoyed the places.

They are polite and always smiling. Although Cindy’s English is not as good as Sunny in Beijing, but she tries very hard to explain to us. Cindy was frank and admitted to us that she needs to improve her English pronunciation. We understood her English. We laugh a lot with these 2 guides and would like them to guide us again IF we ever do another China trip.

Daisy in Chongqing is not bad, she seems very capable and her English is good. She wanted us to try the Sichuan hot pot so we invited her to join us – no problem with that. Unfortunately there was not much time and places to visit in Chongqing.

Cathy in Xi’an is not too bad but because she tried very much to express her way of speech and English, it turned out to be non professional. She should just relax and not “sing” with her English. Her patience is limited.

There was not much shopping for us because we didn’t plan to shop so much. Yes the guides did ask if we want to shop but not important to us to shop.

No problem with all the vehicles and drivers, they are all good.

All meals are very good – no complaints. We prefer the spicy type of food so from Xi’an to Beijing, the meals are much tastier than in Shanghai or the cruise.

We had plenty of bottled water.

I also want to add that we are happy with the services of the Tour Operator, Tracy. Tracy is very prompt with her email responses and very helpful to take photos for me when my camera ran out of battery. She also came along on the trip to ensure that our tour is smooth and our needs are all met. She is very helpful and friendly, we appreciate it very much. We will recommend others to use her services for China Tours.
May 05, 2011

Customer's information:
Name: Mrs. Andrea Fuller
Nationality: Australia
Itinerary: 7 Days Guilin-Longji -Sangjiang-Yangshuo
Hi Candy and Tracy,

We are still travelling at present and I will answer this email when I am home and have enough time in about 2 days time. We had a fantastic trip in China and our guide, Tony, was brilliant. Everything went really well, better than expected.

Tony, our guide was excellent. Always polite and considerate.He spoke really well and even understood our Aussie accent and jokes! He didn’t ever pressure us to buy goods or do shopping and was always helpful in making other arrangements if we didn’t want to do shopping. Because we were a small group it was easy to change some of the things on our itinery and he was always very helpful to accommodate our changes even if they were last minute arrangements.

The driver and the vehicle were also excellent and were always in tip top condition.We felt very safe and privileged having such a good car and great driver.

All the meals arranged by the tour were really good. We let Tony, our guide, select most of the dishes and he always did an excellent job as everything we had was delicious and of very good quality ingredients. We really enjoyed the meal on the Longji Terrace region, because it was such a surprise to get such a range of delicious home style cooked dishes with very fresh ingredients.

The other meal we really enjoyed and was such a highlight of the trip was at the Yangshou cooking school, being taught how to create our own delicious dishes and we really enjoyed the whole experience.

We also thought the last meal at McFounds was of excellent quality and better than we expected for a Chain or Franchise place.

We received bottled water every day and was greatly appreciated.

I will be happy to email some photos when I get them put onto the computer. There were so many beautiful places we visited, we were truly impressed.

We would be more than happy to post any comments onto your website and we highly recommend your tour services. When we had the day at the Yangshou cooking school, we were talking to Pam about how impressed we were with your arrangements and she agreed that you were indeed one of the best tour companies.
April 12, 2011