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Travel Reviews
We are dedicated to provide the best service to every visitor! During the course of your journey, we strive to provide optimized itineraries, comfortable hotels and top quality service at affordable price. We publish all real feedbacks from our customers here, no matter they are from satisfied customers or from customers who complain our service in a certain aspect. We believe compliments and complaints all together drive us forward to improve our service. Please read the following experiences of our clients with our organization. Hopefully it will provide you some useful information and confidence to use our service.
David said about China Tours
Hi Tracy. Thanks for the email. Thanks also for helping to arrange such a great holiday for me.
My answers to your questions are as follows:
1. All the guides that accompanied me through-out the tour were great. They were really kind and did everything they could to make my trip so special and memorable. They all went out of their way to give me whatever assistnace or help I needed, taking me to additional places outside the itinery. There were a couple of visits to places such as souvenir shops, but these were already on the itinery and I was never pressured to buy anything.
2. The drivers and the cars were all fine.
3. All the eating / dinning arrangements were great.
4. All the hotels were great, especially the first one I stayed at in Nanjing (I forget the name). My hotel in Suzhou was okay, although I had some problems with mosquitoes there.
5. Water was provided by the guides at all stops. These were very helpful due to the humidity.
6. Concerning photos, I took over 300 of them. I can pass on any of them to you if you like to use. However, these are just photos of scenery.
Thanks again and have a good week.
Regards,
David
My answers to your questions are as follows:
1. All the guides that accompanied me through-out the tour were great. They were really kind and did everything they could to make my trip so special and memorable. They all went out of their way to give me whatever assistnace or help I needed, taking me to additional places outside the itinery. There were a couple of visits to places such as souvenir shops, but these were already on the itinery and I was never pressured to buy anything.
2. The drivers and the cars were all fine.
3. All the eating / dinning arrangements were great.
4. All the hotels were great, especially the first one I stayed at in Nanjing (I forget the name). My hotel in Suzhou was okay, although I had some problems with mosquitoes there.
5. Water was provided by the guides at all stops. These were very helpful due to the humidity.
6. Concerning photos, I took over 300 of them. I can pass on any of them to you if you like to use. However, these are just photos of scenery.
Thanks again and have a good week.
Regards,
David
Customer's information:
Client's Name:David
Tour Itinerary:Suzhou-Hangzhou-Nanjing
Country:United States
Updated: Tuesday, July 13, 2010
Mr. Michael said about China Tours
Dear Ivy and Tracy,
Thank you so much for organizing our wonderful trip to China. The guide service was excellent. Their English was outstanding – sometimes had to ask them to repeat what they said and then we told them how to say it properly. They all liked us to correct their speech and we all had a good laugh. We really loved Cindy in Beijing. She was just like our own daughters. She shared her life and family experiences with us which was really special for us. We were sad to say goodbye to her. All the guides were very knowledgeable not just about their own city but past and current China and neighbouring countries as well. Nick in Chongqing stands out in our mind too. He talked about his own son and his love of Australian animals and how he has started to teach his 5 year old son English. All the guides took us to the places we wanted to see even if they had to arrange their planned schedule eg. In Guilin, because of the heat we did not go on bicycle tour but went to Tea University instead. We loved this excursion and bought some good tea. We have been to many factories over the years in Asia so we have seen so many factories already. The guides never forced us to go any shops but they did suggest them to us.
All the drivers were very nice and helpful with our luggage and opening and closing doors. Their English was not very good but they conversed well with the guides so we did not have to speak with them very much anyhow. All the vehicles were comfortable and very clean and air con was always on for us when we returned to car. Water was available for us in the vehicles as well.
Everything was very well organized. Restaurants were good. Even though we love Chinese food and go to a Beijing restaurant in Brisbane, we are not used to so much Chinese food however. We might eat it once a week at home but certainly not twice a day. This is why we enjoyed going to the dumpling restaurant in Beijing because it was different food. Most of the dishes served to us were the same in each city. We would have enjoyed a hot pot meal if it had been offered to us. We understand that meals are difficult to order because of the language barrier, but would be nice to have experienced a greater variety. The meals were very large as well. We would not normally eat so much especially for lunch and we were embarrassed to leave so much on the table uneaten.
The hotels were good. Some were better than others. In Beijing the hotel was a good 3 star hotel with a view over the crossroads and cathedral and located very close to subway which was excellent. Free internet using the flat screen TV was a nice bonus. We used the subway every day. The overnight train to Xi’an was very clean and cabins were small but nice. We were happy that we purchased 4 tickets so that we did not have to share cabin. I think the cabins are too small to share! There is nowhere to store your luggage. In Xi’an the hotel was a little small, old and dark with no view but had a fantastic location and free internet. The Guilin hotel was very good and perhaps our favorite. The location was fantastic and our room was large with a fine view of the bridge, streets and rivers and free internet. Maybe we were just lucky to get that room. I would have said that it was more like a 4 star hotel. The President 4 cruise boat cabin was nice too. However, we were offered an upgrade for 800 yuan to a deluxe suite so we took that. This suite was bigger (separate sitting area) with a free bottle of wine, fruit basket everyday, large balcony and free water. The towels were changed twice a day was good too. They even straightened your bed for you at the end of the day! Your laundry was collected everyday to be washed and ironed for 160 yuan for the entire cruise. The hotel in Shanghai was also very nice in a good location at the beginning of The Bund. This hotel was 4 stars but we had to pay 50 yuan for internet every day but that was okay. This hotel also had the best TV stations for overseas visitors. (HBO). We used the swimming pool as well. This was the only hotel that had a pool but you must wear a swimming cap which is foreign to us! They also have a fantastic outdoor deck and restaurant on the 26th floor with great views of Shanghai especially at night. However, the walk to the subway was a little far. We used the subway everyday and just hailed a taxi or three wheel bike to transfer to and from the hotel. It was very hot to walk but in winter I think it would be okay.
We did appreciate the water given to us during the day. Sometimes the guides gave them to us separately and sometimes all at once. We loved the guides who purchased the water cold for us during the day as we needed it. In Australia we all drink our water icy cold!!
We would love to share some of our 696 photos with you. We have many beautiful photos of China and its special places.
You have our permission to use us as a reference for future clients. You may post any of our comments on the website as well. Please feel free to change our wording if that suits your purpose. Please give our email to potential clients as well if they would like to contact us personally. We have no hesitation in recommending your travel company to any potential future clients. I have already posted excellent comments and contact details for your company on Facebook in Australia. It is a shame that you do not have this website in China. It is an excellent no cost way of advertising! I am planning to email details about your company to the Travel Editor of our major weekend Brisbane newspaper this week as well. This newspaper has a lift-out section on travel and invites people to email their travel experiences both good and bad and is very popular reading for Queenslanders.
Thank you so much for organizing the return of my wallet left in the hotel room by mistake in Shanghai. Best wishes to the cleaning staff who found my wallet and handed it in to hotel staff for safe keeping. Thank you for your phone call to Australia to let me know that the wallet was found and to confirm my forwarding address.
My husband and myself are both in our mid 50’s and have travelled the world and Asia extensively. We are fairly adventurous and normally do not travel on a tour as such. We never go on bus tours. We always travel independently. However, on good advice from my Chinese school teacher friends, we were advised to not travel China without some sort of help. This is when I decided to surf the web and find a company that offered tours with minimal intervention. www.chinatouronline.com was the answer I was looking for. The balance of private tours (driver, guide, myself and husband) and our own independent travel was perfect. China is not an easy country to travel in without some help due to the language barrier and the sheer size and population of the country. While we made our way around independently on most days, it was very nice to be given train tickets in our hands, given a map with points of interest circled on the map and the nearest subway located by the guide, being told the day before what airline to catch (E ticketing) and basically being taken from A to B. We would recommend that future travellers (on limited time) to China who ‘like to do their own thing’ travel on a private guided tour as organized by chinatouronline.com.
Best Regards,
Michael
Thank you so much for organizing our wonderful trip to China. The guide service was excellent. Their English was outstanding – sometimes had to ask them to repeat what they said and then we told them how to say it properly. They all liked us to correct their speech and we all had a good laugh. We really loved Cindy in Beijing. She was just like our own daughters. She shared her life and family experiences with us which was really special for us. We were sad to say goodbye to her. All the guides were very knowledgeable not just about their own city but past and current China and neighbouring countries as well. Nick in Chongqing stands out in our mind too. He talked about his own son and his love of Australian animals and how he has started to teach his 5 year old son English. All the guides took us to the places we wanted to see even if they had to arrange their planned schedule eg. In Guilin, because of the heat we did not go on bicycle tour but went to Tea University instead. We loved this excursion and bought some good tea. We have been to many factories over the years in Asia so we have seen so many factories already. The guides never forced us to go any shops but they did suggest them to us.
All the drivers were very nice and helpful with our luggage and opening and closing doors. Their English was not very good but they conversed well with the guides so we did not have to speak with them very much anyhow. All the vehicles were comfortable and very clean and air con was always on for us when we returned to car. Water was available for us in the vehicles as well.
Everything was very well organized. Restaurants were good. Even though we love Chinese food and go to a Beijing restaurant in Brisbane, we are not used to so much Chinese food however. We might eat it once a week at home but certainly not twice a day. This is why we enjoyed going to the dumpling restaurant in Beijing because it was different food. Most of the dishes served to us were the same in each city. We would have enjoyed a hot pot meal if it had been offered to us. We understand that meals are difficult to order because of the language barrier, but would be nice to have experienced a greater variety. The meals were very large as well. We would not normally eat so much especially for lunch and we were embarrassed to leave so much on the table uneaten.
The hotels were good. Some were better than others. In Beijing the hotel was a good 3 star hotel with a view over the crossroads and cathedral and located very close to subway which was excellent. Free internet using the flat screen TV was a nice bonus. We used the subway every day. The overnight train to Xi’an was very clean and cabins were small but nice. We were happy that we purchased 4 tickets so that we did not have to share cabin. I think the cabins are too small to share! There is nowhere to store your luggage. In Xi’an the hotel was a little small, old and dark with no view but had a fantastic location and free internet. The Guilin hotel was very good and perhaps our favorite. The location was fantastic and our room was large with a fine view of the bridge, streets and rivers and free internet. Maybe we were just lucky to get that room. I would have said that it was more like a 4 star hotel. The President 4 cruise boat cabin was nice too. However, we were offered an upgrade for 800 yuan to a deluxe suite so we took that. This suite was bigger (separate sitting area) with a free bottle of wine, fruit basket everyday, large balcony and free water. The towels were changed twice a day was good too. They even straightened your bed for you at the end of the day! Your laundry was collected everyday to be washed and ironed for 160 yuan for the entire cruise. The hotel in Shanghai was also very nice in a good location at the beginning of The Bund. This hotel was 4 stars but we had to pay 50 yuan for internet every day but that was okay. This hotel also had the best TV stations for overseas visitors. (HBO). We used the swimming pool as well. This was the only hotel that had a pool but you must wear a swimming cap which is foreign to us! They also have a fantastic outdoor deck and restaurant on the 26th floor with great views of Shanghai especially at night. However, the walk to the subway was a little far. We used the subway everyday and just hailed a taxi or three wheel bike to transfer to and from the hotel. It was very hot to walk but in winter I think it would be okay.
We did appreciate the water given to us during the day. Sometimes the guides gave them to us separately and sometimes all at once. We loved the guides who purchased the water cold for us during the day as we needed it. In Australia we all drink our water icy cold!!
We would love to share some of our 696 photos with you. We have many beautiful photos of China and its special places.
You have our permission to use us as a reference for future clients. You may post any of our comments on the website as well. Please feel free to change our wording if that suits your purpose. Please give our email to potential clients as well if they would like to contact us personally. We have no hesitation in recommending your travel company to any potential future clients. I have already posted excellent comments and contact details for your company on Facebook in Australia. It is a shame that you do not have this website in China. It is an excellent no cost way of advertising! I am planning to email details about your company to the Travel Editor of our major weekend Brisbane newspaper this week as well. This newspaper has a lift-out section on travel and invites people to email their travel experiences both good and bad and is very popular reading for Queenslanders.
Thank you so much for organizing the return of my wallet left in the hotel room by mistake in Shanghai. Best wishes to the cleaning staff who found my wallet and handed it in to hotel staff for safe keeping. Thank you for your phone call to Australia to let me know that the wallet was found and to confirm my forwarding address.
My husband and myself are both in our mid 50’s and have travelled the world and Asia extensively. We are fairly adventurous and normally do not travel on a tour as such. We never go on bus tours. We always travel independently. However, on good advice from my Chinese school teacher friends, we were advised to not travel China without some sort of help. This is when I decided to surf the web and find a company that offered tours with minimal intervention. www.chinatouronline.com was the answer I was looking for. The balance of private tours (driver, guide, myself and husband) and our own independent travel was perfect. China is not an easy country to travel in without some help due to the language barrier and the sheer size and population of the country. While we made our way around independently on most days, it was very nice to be given train tickets in our hands, given a map with points of interest circled on the map and the nearest subway located by the guide, being told the day before what airline to catch (E ticketing) and basically being taken from A to B. We would recommend that future travellers (on limited time) to China who ‘like to do their own thing’ travel on a private guided tour as organized by chinatouronline.com.
Best Regards,
Michael
Customer's information:
Client's Name:Mr. Michael
Tour Itinerary:14 Days China Highlights Tour with Yangtze Cruise
Country:Australia
Updated: Tuesday, July 27, 2010
